Terms & Conditions

We, Moonlight Enterprises Private Limited (“Moonlight Drycleaners”, “moonlightdrycleaners.in”, “Company”, “Firm”, “we”, “us” and “our”), a company established and registered under the Companies Act, 1956 having its registered office at 7 Chetak Circle, Udaipur – 313001, Rajasthan, India, strive to offer the best quality services to our customers. However, sometimes, under uncontrolled circumstances, a slight deviation from the services offered usually arises and therefore, we look forward to our customers for their generous support, cooperation and understanding towards the following Terms & Conditions related to the services offered by us:-

The services offered by us to our customers will be subject to the following Terms & Conditions. Hence, you (“The Customer”) are requested to carefully read the Terms & Conditions mentioned below which has also been printed on the back side of the Booking Receipt at our Store:-

  1. We are not responsible for any garment claimed after fifteen days from the date of booking.
  2. Every effort is made to deliver the clothes in time but due to some uncontrollable circumstances the delivery becomes late and the customer will not be entitled for any compensation or reduction in charges.
  3. In the event of misdelivery or loss to any garment, it would be compensated for 50% of the cost of the cloth only but the liability would not exceed Rs.500/- in any case or receipt.
  4. In case of damage, we have the option of repairing the garment but the liability will not exceed 50% of the cost of cloth after deposit of the garment. (Stitching charges are not considered in claims).
  5. Every claim will be decided after one month from the date of delivery.
  6. No liability is accepted for delay. We are not responsible for any loss by burglary, house breaking or fire.
  7. The company shall not be responsible for any mishaps, breakages of buttons, etc., while clearing, we would not be held responsible for any manufacturing defect of the material in the garment.
  8. Please check all the pockets of the clothes before giving for dry-cleaning as the company shall not be responsible.
  9. Practically, it is not always possible to note cuts, holes, scratches and stains at the time of undertaking. If such defects are apparent during the process the remarks of the workshop in-charge will be final and binding on the customer.
  10. No guarantee for stain removal.
  11. No guarantee for jari and colour.
  12. Orders booked can be cancelled by customers prior to processing. If your order has been processed or is undergoing processing, we will not be able to cancel your order.
  13. If any dispute arises between the firm and the customer, then the civil court of Udaipur will be the only jurisdiction.

Terms & Conditions

We, Moonlight Enterprises Private Limited (“Moonlight Drycleaners”, “moonlightdrycleaners.in”, “Company”, “Firm”, “we”, “us” and “our”), a company established and registered under the Companies Act, 1956 having its registered office at 7 Chetak Circle, Udaipur – 313001, Rajasthan, India, strive to offer the best quality services to our customers. However, sometimes, under uncontrolled circumstances, a slight deviation from the services offered usually arises and therefore, we look forward to our customers for their generous support, cooperation and understanding towards the following Terms & Conditions related to the services offered by us:-

The services offered by us to our customers will be subject to the following Terms & Conditions. Hence, you (“The Customer”) are requested to carefully read the Terms & Conditions mentioned below which has also been printed on the back side of the Booking Receipt at our Store:-

  1. We are not responsible for any garment claimed after fifteen days from the date of booking.
  2. Every effort is made to deliver the clothes in time but due to some uncontrollable circumstances the delivery becomes late and the customer will not be entitled for any compensation or reduction in charges.
  3. In the event of misdelivery or loss to any garment, it would be compensated for 50% of the cost of the cloth only but the liability would not exceed Rs.500/- in any case or receipt.
  4. In case of damage, we have the option of repairing the garment but the liability will not exceed 50% of the cost of cloth after deposit of the garment. (Stitching charges are not considered in claims).
  5. Every claim will be decided after one month from the date of delivery.
  6. No liability is accepted for delay. We are not responsible for any loss by burglary, house breaking or fire.
  7. The company shall not be responsible for any mishaps, breakages of buttons, etc., while clearing, we would not be held responsible for any manufacturing defect of the material in the garment.
  8. Please check all the pockets of the clothes before giving for dry-cleaning as the company shall not be responsible.
  9. Practically, it is not always possible to note cuts, holes, scratches and stains at the time of undertaking. If such defects are apparent during the process the remarks of the workshop in-charge will be final and binding on the customer.
  10. No guarantee for stain removal.
  11. No guarantee for jari and colour.
  12. Orders booked can be cancelled by customers prior to processing. If your order has been processed or is undergoing processing, we will not be able to cancel your order.
  13. If any dispute arises between the firm and the customer, then the civil court of Udaipur will be the only jurisdiction.